FAQs
The Wero Whitewater Park facility is designed to provide a white water course utilising two conveyors transporting users on rafts or kayaks from a large storage lake to either a short or long water course, with the option of venturing over a formed waterfall. There are three 160kW pumps that provide 10.5m3/s of water to the starting pond of the short course. Conversely, there are four 350kW pumps that provide 16.0m3/s of water to the long course with 4.0m3/s of this capacity dedicated to the waterfall.
Risk & Hazard Disclosure
Participating in activities at the Park entails inherent risks like cuts, impact injuries, dehydration, and even death. Injury from collision in water (other participants, craft, other fixed hazards), aspiration of water, drowning, sun burn, hypothermia and injury whilst moving around course ie slipping, tripping and falling.
Can I participate in any activities if I am pregnant?
No. The Park does not allow anyone who is pregnant to participate any of the activities. There is a risk that a pregnant person could sustain a blow to the abdomen either through falling out of the craft, from a paddle of another person or someone falling against them.
Will I need to fill out a form in order to participate?
Once you make your booking, you will receive your booking confirmation and an acknowledgement form. This form needs to be completed and submitted at Check In before doing any activity at Wero.
You can also fill in the acknowledgement form beforehand and submit it when you check in at reception. To download the PDF file, click here.
Is there a minimum age to do a rafting or kayaking activity?
Children under 13 must be accompanied by his/her parent or another responsible adult at all times throughout their visit at the Park. All water activity participants under 18 years old will need a completed parental consent form.
Age restrictions apply to the following water courses:
Grade 1-2: 5 years old (5, 6 & 7 year old's must be accompanied by an adult).
Grade 3: 13 years old
What do I wear?
The minimum you will need is a swimsuit. We provide booties if you don’t have your own footwear. Secure water shoes or sneakers are great. Slip on type aqua socks tend to come off and are not advised. Longjohn style wetsuits are available for hire at $12. In colder months, we suggest that you bring a thermal top to stay a little warmer.
Do I need to pay for parking?
Parking is complimentary and is included in your booking.
Is the water flowing all the time?
The water pumps are only turned on when there is an activity or a booking on a water course.
Do I need to be experienced to kayak or raft?
Kayaking: You must pass an assessment first and be able to demonstrate competencies.
Tamariki River (Grade 1-2)
- Strong forward and backwards paddling in a straight line
- Strong sweep strokes
- Break into tailrace current from eddy maintaining kayak stability
- Roll in the tailrace at end of short course 2 times from 3 attempts (not required for non-decked inflatable kayaks and packrafts)
- Defensive swimming skills in Grade 2 water
- Briefing on throw bag scenario is given
River Rush (Grade 3)
- Competently manage their kayak and catch eddies confidently on Grade 2 water
- 5 from 5 rolls in Grade 2 rapids
- Defensive swimming skills in Grade 2 water
- Briefing on throw bag scenario is given
- Observation of participant on Grade 3-4, good control of their craft, rolling with a high degree of success
- Good course etiquette
- Demonstrate appropriate body positioning for waterfall
Rafting: No experience needed as you will be with a raft guide. You’ll need to be at a reasonable level of fitness and have the ability to understand and follow instructions.
Cancellation Policy
View our Cancellation Policy here - Wero Whitewater Park Cancellation Policy 15012026
Terms & Conditions
View our Terms & Conditions here - Wero Terms and Conditions